Legal
Privacy Policy
Last updated: April 2025
1. Who We Are
Sarayou Threads is an Australian business selling handwoven pashmina, cashmere, and textile products. Our website is sarayouthreads.com.au. You can contact us at hello@sarayouthreads.com.au.
2. Information We Collect
When you place an order, we collect your name, email address, shipping address, and payment information (processed securely via Stripe — we never store card details). If you contact us, we retain your correspondence. We may collect basic analytics data (pages visited, device type) via privacy-respecting tools.
3. How We Use Your Information
We use your information to process and fulfil your orders, communicate with you about your order, respond to enquiries, and (with your consent) send you occasional newsletters about new products. We do not sell, rent, or trade your personal information to third parties.
4. Payment Processing
All payments are processed by Stripe, a PCI DSS-compliant payment processor. We never see or store your full card number. For more information, visit stripe.com/privacy.
5. Cookies
Our website uses minimal cookies necessary for the site to function (session management, cart state). We do not use advertising cookies or third-party tracking cookies.
6. Data Retention
We retain order records for seven years as required by Australian law. Contact enquiries are retained for two years. You may request deletion of your personal data at any time (subject to legal retention requirements).
7. Your Rights
Under Australian privacy law, you have the right to access the personal information we hold about you, request corrections to inaccurate information, request deletion of your data (subject to legal requirements), and opt out of marketing communications at any time. To exercise these rights, contact us at hello@sarayouthreads.com.au.
8. Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses HTTPS encryption for all data in transit.
9. Contact
For any privacy-related questions or requests, contact us at hello@sarayouthreads.com.au.