Effective Date: 19/08/2025
Last Updated: 20/08/2025

1. Introduction

Sarayou Threads ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at sarayouthreads.com.au or purchase our handmade products.

This policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identity Information: Name

• Contact Information: Email address, phone number, postal address

• Purchase Information: Order details, product preferences, delivery preferences

• Technical Information: IP address, browser type, device information, website usage data

• Marketing Information: Your preferences for receiving marketing communications

2.2 How We Collect Information

We collect personal information through:

• Direct interactions when you make a purchase or contact us

• Website interactions through cookies and similar tracking technologies

• Third-party services such as delivery providers

• Social media interactions if you engage with our social media accounts

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Primary Purposes

• Order Processing: To process and fulfill your orders and arrange delivery

• Customer Service: To respond to your inquiries and provide customer support

• Legal Compliance: To comply with legal obligations and resolve disputes

3.2 Secondary Purposes

• Marketing Communications: To send you promotional materials about our products (with your consent)

• Website Improvement: To analyze website usage and improve our services

• Product Development: To understand customer preferences and develop new products

• Fraud Prevention: To detect and prevent fraudulent transactions

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Order fulfillment and shipping

• Email marketing services

• Website analytics and hosting

• Customer service platforms

4.2 Legal Requirements

We may disclose your information if required by law, court order, or to:

• Comply with legal processes

• Protect our rights and property

• Ensure the safety of our customers and the public

• Investigate potential fraud or security breaches

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity.

5. International Transfers

We may share your information with international service providers (such as shipping companies) when necessary to fulfill your orders. We ensure appropriate safeguards are in place to protect your information during any international transfers.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption for data transmission

• Secure storage of personal information

• Regular security assessments and updates

• Access controls limiting who can access your information

• Staff training on privacy and security practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal obligations (typically 7 years for financial records)

• Resolve disputes and enforce agreements

Once information is no longer needed, we securely delete or anonymize it.

8. Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

8.1 Access and Information Management

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

8.2 Marketing Preferences

• Opt out of marketing communications at any time

• Update your communication preferences

8.3 Complaints

• Lodge a complaint about our handling of your personal information

• Contact the Office of the Australian Information Commissioner (OAIC) if you're not satisfied with our response

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings

• Analyze website traffic and user behavior

• Provide personalized content and advertisements

• Ensure website security and functionality

You can control cookie settings through your browser, but disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our products and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

12. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website

• Sending email notifications to registered customers

• Updating the "Last Updated" date at the top of this policy

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please get in touch with us:

Sarayou Threads
Email: sarayouthreads@gmail.com
Phone: +61 427 651 310
Address: Adelaide, Australia

For privacy complaints, you can also contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

14. Consent

By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us, though this may affect our ability to provide certain services.

This Privacy Policy was last updated on 20/08/2025. We recommend reviewing this policy periodically to stay informed about how we protect your information.