Effective Date: 19/08/2025
Last Updated: 20/08/2025

1. Introduction

Welcome to Sarayou Threads ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website at sarayouthreads.com.au and the purchase of our handmade products.

By using our website or purchasing our products, you agree to be bound by these Terms of Use. If you do not agree to these Terms, please do not use our website or purchase our products.

Business Details:

• Business Name: Sarayou Threads

• ABN: 83832185509

• Address: Adelaide, Australia

• Email: sarayouthreads@gmail.com

• Phone: +61 437 651 310

2. Products and Services

2.1 Product Description

We specialize in handmade pashmina, cashmere, cotton, and silk products crafted by skilled artisans in Nepal, utilizing traditional techniques and authentic natural fibers. Each product is unique due to the handmade nature of our items.

2.2 Product Accuracy

We strive to display our products as accurately as possible. However, due to the handmade nature of our items and variations in computer monitors, actual colors, textures, and dimensions may vary slightly from what appears on your screen.

2.3 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

3. Pricing and Payment

3.1 Pricing

• All prices are displayed in Australian Dollars (AUD) and include GST where applicable

• Prices are subject to change without notice

• The price applicable to your order will be the price displayed at the time you place your order

3.2 Payment

We accept various payment methods as displayed on our website. Payment is required at the time of order placement or as otherwise agreed.

4. Orders and Order Acceptance

4.1 Order Process

When you place an order with us, you are making an offer to purchase the products. We reserve the right to accept or decline your order at our discretion.

4.2 Order Confirmation

Once we accept your order, we will send you an order confirmation. This constitutes acceptance of your offer and forms a binding contract between us.

4.3 Order Modification

Orders cannot be modified or cancelled once confirmed, except at our sole discretion.

5. Shipping and Delivery

5.1 Shipping Areas

We ship within Australia and internationally. Shipping costs and delivery times vary by location and will be communicated at the time of order.

5.2 Delivery Times

Delivery times are estimates only and may vary due to:

• Product availability and handmade nature

• Shipping carrier delays

• Customs processing (for international orders)

• Weather conditions or other unforeseen circumstances

5.3 Risk of Loss

Risk of loss and title to products pass to you upon delivery to the shipping carrier.

5.4 Shipping Delays

We are not liable for delays caused by shipping carriers, customs, or other factors beyond our control.

6. Returns and Exchanges

6.1 Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return items within 7 days of delivery, provided:

• Items are in original condition, unworn, and unwashed

• Items are returned with original packaging and tags (if applicable)

• You contact us before returning to obtain return authorization

• You cover return shipping costs unless the item is faulty

6.2 Faulty or Damaged Items

If you receive a faulty or damaged item:

• Contact us immediately upon receipt

• Provide photos of the damage or fault

• We will arrange return shipping at our cost

• We will provide a replacement or a full refund

6.3 Custom or Personalized Items

Custom or personalized items cannot be returned unless faulty.

6.4 Refund Processing

Approved refunds will be processed within 3 business days to your original payment method.

7. Australian Consumer Law

7.1 Consumer Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

• A replacement or refund for a major failure

• Compensation for any other reasonably foreseeable loss or damage

• Repair or replacement if products fail to be of acceptable quality

7.2 Our Goods and Services Tax (GST)

GST is included in our prices where applicable, as we are registered for GST in Australia.

8. Product Care and Warranties

8.1 Care Instructions

Our handmade natural fiber products require special care. We will provide care instructions with each purchase. Following these instructions is essential to maintain product quality and longevity.

8.2 Natural Variations

Due to the handmade nature and use of natural fibers, slight variations in color, texture, and size are normal and not considered defects.

8.3 Warranty Limitations

While we guarantee the quality of our craftsmanship, we cannot warrant against:

• Natural aging of materials

• Damage from improper care or cleaning

• Normal wear and tear

• Damage from accidents or misuse

9. Intellectual Property

9.1 Our Content

All content on our website, including text, images, designs, logos, and product descriptions, is owned by us or our licensors and is protected by intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive license to access and use our website for personal, non-commercial purposes.

9.3 Restrictions

You may not:

• Copy, reproduce, or distribute our content without permission

• Use our content for commercial purposes

• Modify or create derivative works from our content

• Remove copyright or proprietary notices

10. Website Use

10.1 Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

10.2 Prohibited Activities

You may not:

• Use the website in any way that violates laws or regulations

• Transmit harmful or malicious code

• Attempt to gain unauthorized access to our systems

• Interfere with the proper functioning of the website

• Impersonate us or any third party

10.3 User-Generated Content

If you submit reviews, comments, or other content to our website:

• You grant us a license to use, modify, and display such content

• You represent that the content is accurate and does not violate any rights

• We reserve the right to remove any content at our discretion

11. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Limitation of Liability

12.1 Liability Limits

To the maximum extent permitted by law, our liability is limited to:

• The replacement of defective products

• The refund of the purchase price

• The repair of faulty products

12.2 Excluded Damages

We are not liable for:

• Indirect, incidental, or consequential damages

• Loss of profits, data, or business opportunities

• Damages resulting from delays or non-delivery

• Damages beyond the purchase price of the products

12.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies rights you may have under the Australian Consumer Law or other applicable laws.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our website or breach of these Terms.

14. Force Majeure

We are not liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, strikes, supply chain disruptions, or government actions.

15. Governing Law and Jurisdiction

15.1 Governing Law

These Terms are governed by the laws of South Australia and the Commonwealth of Australia.

15.2 Jurisdiction

Any disputes will be subject to the exclusive jurisdiction of the courts of South Australia, Australia.

15.3 Dispute Resolution

Before pursuing legal action, we encourage you to contact us directly to resolve any disputes.

16. Termination

We may terminate or suspend your access to our website at any time for any reason, including breach of these Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the use of our website and purchase of our products.

19. Changes to Terms

We may update these Terms from time to time. Changes will be effective when posted on our website. Your continued use of our website after changes are posted constitutes acceptance of the new Terms.

20. Contact Information

If you have any questions about these Terms, please contact us:

Sarayou Threads
Email: sarayouthreads@gmail.com
Phone: +61 437 651 310
Address: Adelaide, Australia

21. Acknowledgment

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These Terms of Service were last updated on 20/08/2025. We recommend reviewing these terms periodically for any updates.